Refund and Cancellation Policy

Every workspace starts with a 14-day free trial. It asks for no card, so there is nothing to cancel and nothing to refund: if you do nothing, the trial simply ends. Your workspace, your clients and every report you have already sent stay exactly as they are — only the sending of new reports stops.

• Open Billing in your workspace and choose Manage subscription. Cancelling takes two clicks and needs no email to us, no phone call and no reason.
• Cancellation stops the next renewal. Your subscription stays fully active until the end of the period you have already paid for, and the date is shown on that page.
• After that date, scheduled sending stops. You keep access to your workspace, your client list, your branding and your report history. Nothing is deleted because you stopped paying.

30-day money-back guarantee. If ReportKite is not for you, write to hello@reportkite.com within 30 days of your first payment and we refund it in full. We do not ask for a reason.

• Beyond the first 30 days, subscriptions are not refunded for time already elapsed, because the reports for that period have been generated and delivered.
• If we broke it. Where a fault on our side stopped your reports from going out for a meaningful part of a billing period, tell us and we refund that period, in whole or in part. This is not conditional on the 30 days.
• A renewal you did not intend. If you meant to cancel and were charged anyway, write to us within 14 days of the charge and we refund it and close the subscription.
• Duplicate charges are refunded in full, always, with no time limit.

ReportKite is sold through Dodo Payments, our merchant of record — they are the seller on your invoice and the name on your card statement. Refunds are issued by them to the original payment method. We approve a refund within 2 business days of your request; your bank then typically takes a further 5 to 10 business days to show it.

We do not refund to a different card, a different account or a different person. That is a rule we cannot waive, and it protects you more than it protects us.

Cancelling and deleting are deliberately separate: stopping payment should never destroy your work. To delete your workspace and everything in it, write to hello@reportkite.com from the address on the account. We delete within 30 days and confirm when it is done.

Anything about a payment, a cancellation or a refund goes to hello@reportkite.com. We answer within one business day.